Terms & Conditions

Your use of this website constitutes your agreement and acceptance of the following terms and conditions. These Terms & Conditions may be updated at any time.

ORDERING
- You choose the items you’d like to purchase and place them in the basket.
- After finishing the basket in order to check out and complete your purchase you will be asked to create an account.
- Shipping costs will be added to your order according to your delivery address.
- You will be redirected to a PayPal page to make a secure payment.
- You will receive the order confirmation by e-mail after you place the order. We will also contact you and provide a tracking number once your order is dispatched.

PAYMENT
We accept Visa, MasterCard, American Express or direct payments through PayPal. If any problems arise when placing an order, please contact us by e-mail. You will receive an order confirmation via e-mail after you place the order.

SHIPPING
Linen Stories agrees to ship all ordered goods within 5 business days after the payment of the goods is received.
Please notice that all items are made to order especially for you, however all items that are ready to ship will be shipped immediately. If you are in hurry with your order- please contact our customer service info@linentales.com and we will find the fastest solution for you.
Delivery is made by “Lietuvos pastas” (www.post.lt). All parcels are shipped from Lithuania with registered priority air mail, we will e-mail you a tracking number once your parcel is shipped.
Courier delivery service is also available, for any further information please contact our customer service info@linentales.com.

DELIVERY TIMES
Lithuania 1 – 2 working days. EU 7 – 10 working days. Everywhere else 10-15 working days.
The estimated delivery times above are to be used as a guide only and commence from the date of dispatch. Linen Tales is not responsible for any delays caused by the customs clearance process.
Please note that the shipping as stated above is not inclusive of any taxes, duties or import fees that may be charged when a package reaches it’s destination country. All orders are shipped DDU (Delivered Duty Unpaid).

INTERNATIONAL TAXES (OUTSIDE EU) Often customs and/or import duties are charged once a delivery reaches its international destination. Any such fees must be paid by the person receiving the parcel. Unfortunately Linen Tales has no control over these charges and cannot inform you what the cost may be, as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for information before ordering.

PRIVACY
In order to purchase from linentales.com we ask you to set up an account and your personal information will be requested. The personal information we collect will only be used by Linen Tales, for the purposes of fulfilling orders, tracking your purchase history, providing a more efficient customer service and shopping experience, and for general marketing purposes.
Your email and mailing address will be used to confirm your orders and to receive occasional promotional materials & special offers from our company. If you no longer wish to receive letters from Linen Tales please contact our customer service. We will not give or sell any of your personal information to any third part.

TERMS & CONDITIONS
Products displayed on this website are available while stocks permit and can be removed without any prior notice. The pricing and descriptions of products can also be amended at any point without notice being given. We aim to display the colors of our products as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colors cannot be guaranteed.
We reserve the right to refuse to supply products to any individual or company.
Linen Tales is a registered Trade Mark of UAB Baltic Flax, Company Code 301241288. All associated Intellectual property, including text, product names and descriptions, images and web site design remain the property of UAB Baltic Flax and cannot be reproduced without prior written consent.

SECURITY & COOKIES
When you make a purchase from linentales.com you will be redirected to PayPal. PayPal automatically encrypts your confidential information that is passed through a secure server SSL (Secure Sockets Layer).

REFUNDS AND EXCHANGES
If for some reason you are not completely satisfied with your purchase we will gladly issue a store credit or exchange within 14 days upon receipt. The item must be returned in unused condition in its original package. Any item that is not in the same condition as it was shipped will not be accepted as a return. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
Linen Tales must approve all returns. Before shipping back your return, send us an email at info@linentales.com for return instructions. Please include your order # and item you are returning. For your protection please ensure that your return is shipped via insured carrier. Linen Tales is not responsible for returns that are lost in the mail.
We reserve the right established by law to not change or accept returns of good quality custom made bedding.

DAMAGES
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order.

FORCE MAJEURE
In case of Force Majeur, Linen Tales obligations are procrastinated. The contract between you and Linen Tales can in such cases be partially or fully terminated by yourself or by Linen Tales. A Force Majeur is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
Linen Tales will under such circumstances do everything we can to solve the matter for our customers as soon and entirely as possible.

THANK YOU
We hope you will have long lasting pleasure from the Linen Tales products
Best,
Linen Tales team