REFUNDS AND EXCHANGES

If you are not completely satisfied with your purchase you can return your items within 30 days following receipt or your parcel. It is also possible to exchange your order for a similar product or a store credit within 30 days upon receipt. The item must be returned in unused condition in its original package. Any item that is not in the same condition as it was shipped will not be accepted as a return. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges). Linen Tales must approve all returns. Before shipping back your return, send us an email at info@linentales.com for return instructions. Please include your order # and item you are returning. For your protection please ensure that your return is shipped with by Recorded Delivery (and it has a tracking number). Linen Tales is not responsible for returns that are lost in the mail. We reserve the right established by law to not change or accept returns of good quality custom made bedding.